Privacy and Security Policy

When we contact you via telephone, or you contact us, we like to be sure that our staff are as professional as possible in answering your queries and having conversations with you. Occasionally we may monitor your call for quality assurance.

When you visit our website, or download information from it, the following information is recorded: your internet address, the date and time of your visit, the pages you accessed and documents downloaded, the previous website you have visited and the type of browser you are using.  This information is only used for statistical and website development purposes.

We make limited use of cookies on our website.  We only use cookies to improve the functionality of our website, not to store any of your personal information.  A cookie is a small message given to your web browser by our web server.  The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.  If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

CareFlight (Qld) Limited regards the security of your personal information as a priority and takes a number of precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.  Specific security precautions are in place for processing online payments which include the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) encryption.

 When purchasing from CareFlight (Qld) Limited or donating to CareFlight (Qld) Limited your financial details are passed through a secure server using powerful 256-bit AES SSL (secure sockets layer) encryption technology.

256-bit AES SSL encryption is currently the highest level of encryption that is commercially available. If you have any questions regarding our security policy, please contact our customer support centre info@careflightgroup.com     

We remind you, however, that the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

CareFlight (Qld) Limited will endeavour to ensure that the personal information we hold is accurate, complete and up-to-date.  If you become aware of any inaccuracy in the personal information we hold about you, we encourage you to contact us so we can update any personal information we hold about you. Our contact details are set out below.

In most circumstances, you have the right to request access to personal information which CareFlight (Qld) Limited collects and holds about you and to advise us of any perceived inaccuracy.  To make a request, please contact our Privacy Officer and complete an application form verifying your identity and specifying what information you require.  A fee may be charged for providing access and we will advise you of any likely cost in advance.  In some circumstances we may deny your request for access.  If we do this, we will tell you why.

Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis.  For example, if we receive a telephone enquiry we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do.  We can also accept gifts and other forms of support anonymously.  However, provisions contained in taxation legislation require CareFlight (QLD) Limited to collect the name of the donor if the donor requires a tax deductible receipt.

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